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Job Title:Audio Visual Technician (Onsite)
Location:CentralLondon
Site based- Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required
Salary:£35,000 + Excellent Benefit Package
Monday - Friday 40 hours per week
The Company:
Are you looking for a fantastic opportunity to joina leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally.
As an Audio-Visual Technician (AV Technician), your primary responsibility is to ensure the delivery of audio-visual and media services to the business in a professional and efficient manner. You will provide support and assistance to clients through various channels and be responsible for technical support during both in-person and virtual meetings and events. You will work closely with the AV Management / Senior AV Technicians and contribute to continuous service improvements, as well as mentor junior technicians in best practices.
Key Responsibilities:
- Responsible for the High Value Meeting service (HVM) which is a white glove video conference service provided for the Client.
- Provide Service Delivery across site against pre agreed SLA including day to day support of the AV facilities.
- Proactively train and support end users as required.
- Locate faults and provide resolutions i.e. fix /loan equipment.
- Prepare equipment for future events and meetings as required.
- To be fully competent with all installed & portable technologies includingCodianBridge and TMS software.
- Provide support on an individual basis to users at all levels of seniority.
- Attend and remain on station for important events where required.
- Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and Full Systems Operational Testing prior to anyhigh-profileevents with the HVM service.
- Responsible for all the meeting rooms/ AV equipmentfor the clientand support in other areas when required.
- To be an ambassador - approach and professionalism is extremely important.
- To be very presentable and able toliaise with senior executives in a calm and professional manner at all times, both face to face and via the telephone.
- Customer service skills are very important and the ability to work calmly under pressure and resolve any issues quickly and professionally.
- Responsible for generating re
