Service Designer

Experis

Posted 3 days ago, valid for a month

London, Greater London SW1A2DX, England

£450 - £520 per day

Full Time

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Sonic Summary

The role of Service Designer is based in London and offers a hybrid working model for a duration of 6 months.
The day rate for this position ranges from £450 to £520, classified as inside IR35.
Candidates are required to have experience in public sector and government digital services, with a strong focus on problem scoping and service design.
The role involves ideation through collaborative workshops, prototyping, and delivering outputs such as blueprints and performance frameworks.
The ideal candidate will work closely with product managers and user-centered design leads to align team activities with broader program plans.

Role: Service Designer

Location: London - (Hybrid)

Duration: 6 Months

Day rate: 450 - 520 inside IR35

Role Description:

Problem/need scoping - deconstruct services, drawing upon user research and service-journey analysis to identify reasons for service failures, seeking out systemic issues
Ideation - run collaborative workshops with service teams and users to ideate from needs, as-is journeys, and system maps to create service ideas, future-state journeys and future systems
Prototyping - service rehearsals, walkthroughs, wire-framing - paper & digital
Output & delivery - blueprints, performance frameworks, discovery to live, org change
work with product managers and UCD leads to develop research objectives and design concepts
Have responsibility across complex services
Help set direction and embed good practice within teams
Make important decisions based on research and understand how this research impacts others
Align team activities with wider programme plans
Must have Public Sector and Government Digital Services experience *

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Multi Skilled Engineer