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- Lead and develop a high-performing team: manage, mentor and inspire the retention team.
- Set clear objectives and KPIs: establish clear performance metrics for the team, aligned with overall business goals.
- Cross-functional collaboration: work closely with other departments to ensure alignment of retention strategy with overall company objectives.
- Operational excellence: monitor daily operations to ensure efficient and effective output, supporting the team with a hands-on approach as necessary, including managing escalations
- A minimum of 5 years’ experience working in retention, customer success or related roles, with at least 2 - 3 years’ experience in a management position
- Proven track record of developing and executing successful retention strategies
- Strong analytical skills, with experience in data analysis and reporting
- Excellent communication (both written and verbal), leadership, and interpersonal skills
- Proficiency with CRM tools, customer journey mapping and customer segmentation
- Basic Salary up to £52,000
- Hybrid working (3 days in the office)
- Excellent Pension up to Personal contribution of 5%, company contribution of 12%
- Healthcare, dental, cycle to work scheme and many more !
