Volunteer Manager

Full time 12-month fixed term contract.

Based Clapham area.

40 hours per week (flexible)

Fantastic opportunity for an experienced Volunteer Manager to join to be responsible for delivering a comprehensive volunteer programme for the exciting London Borough of Culture project. Reporting to the Community Development Manager, the Volunteer Manager will ensure that volunteers are recruited, trained, supported, and engaged in meaningful roles across the London Borough of Culture Programme.

Key Responsibilities:

• Refine and implement a volunteer strategy aligned with the programme’s values and objectives
• Responsible for delivering an outreach plan to attract volunteers from a wide range of backgrounds, ensuring representation across the borough, with focus on corporate opportunities, existing volunteers in the borough (repurpose roles) and recruitment of new volunteers
• Develop diverse volunteering opportunities, ensuring accessibility and inclusion for all members of the community
• Collaborate with local stakeholders, cultural organisations, and community groups to integrate volunteers into various aspects of the programme
• Create innovative and engaging recruitment campaigns in partnership with marketing and communications teams, social media, and community networks
• Organise and facilitate volunteer induction, training, and development opportunities to enhance skills and confidence
• Implement a volunteer recognition and reward scheme to celebrate contributions and maintain motivation
• Manage the volunteer database and scheduling system to track participation and engagement
• Manage feedback mechanisms to monitor volunteer satisfaction and identify opportunities for programme improvements
• Provide on-the-ground support at events and activities, ensuring a positive experience for volunteers as required
• Monitor and evaluate volunteer engagement, gathering feedback to inform improvements
• Develop a framework for sustaining volunteer engagement, including partnerships with local organisations
• Create pathways for long-term volunteering, employability, and skills development.
• Collaborate with local businesses, educational institutions, and voluntary sector partners to embed volunteering as a long-term cultural and community asset.

• Work closely with the Project Manager, Community Development Team and external partners to feedback appropriately, strong communication skills and ability to escalate issues or concerns efficiently]

Person Specification

• Proven experience in volunteer management and implementation of volunteer programmes
• Strong ability to recruit, train, and support diverse groups of volunteers
• Experience in arts, culture, or heritage-based volunteering preferred
• Experience in securing funding or sponsorship for volunteer initiatives is desirable
• Excellent interpersonal and communication skills, with the ability to engage with a wide range of stakeholders
• Strong organisational and project management skills, with the ability to manage multiple tasks and deadlines (experience working to local authorities contract timelines desirable)
• Experience in creating legacy plans and embedding sustainable volunteering structures
• Knowledge of best practices in volunteering, safeguarding, and inclusion
• Experience in working with CRM / volunteer management systems
• Ability to collect and analyse data to measure volunteer impact
• Familiarity with the borough’s cultural sector and community networks
• Knowledge of local government structures and partnership working
• Commitment to keeping up to date with best practice in volunteering and ensuring compliance with latest legislation