Front of House Manager

Front of House Manager
Permanent, full-time - must ideally be available for an Immediate start
Monday - Friday (corporate hours, 40 hours a week)
Salary - 40k
Location - Central London
Responsible - looking after a team of 4

Role Overview:
As the first point of contact for the business, the team of Receptionists sets the tone for client and visitor experiences. In this Team Leader role, you'll be instrumental in ensuring that your team delivers the highest standards of client care and personal service to all visitors, occupiers, and internal stakeholders. You will lead and support your team across multiple building locations, coaching them to provide a consistently warm and professional front-of-house presence and to learn the details of each site.

Key Responsibilities:
- Leadership & Team Development: Guide, inspire, and support team members to not only meet but exceed client expectations, helping them realise their full potential.
- Resource Management: Oversee absences, manage team schedules, time sheets, payroll, and handle invoicing, while ensuring resources are effectively utilised.
- Mentoring & Coaching: Provide regular coaching, personalised development plans, and encourage team achievements through recognition and rewards.
- Stakeholder Engagement: Foster and maintain strong relationships with key stakeholders, ensuring open communication and seamless client interactions.
- Innovative Solutions: Drive tailored concierge solutions and unique initiatives for each property, enhancing the service experience based on each client's profile.
- Operational Oversight: Take full ownership of front-of-house operations, managing any service issues promptly and escalating to the Operations Manager as necessary.
- Health & Safety Compliance: Ensure that all health and safety standards are met and regularly reviewed.
- Internal Communication: Conduct weekly team meetings, update the team on relevant information, and participate in company events and meetings as needed.
- Facilities Management: Host facilities meetings to prepare for upcoming events and ensure operational readiness across all locations.
- Comprehensive Knowledge: Maintain an in-depth understanding of each location and be ready to step in to cover reception roles when required.

Key Requirements:
- Prior experience in managing within a corporate or 5-star hospitality environment.
- Proven track record of daily front-of-house team management and team motivation for exceptional service delivery.
- Exceptional personal presentation and an engaging, bubbly personality.
- Adaptable and responsive to diverse client needs.
- Confident, motivated, and enthusiastic about delivering an outstanding client experience.

In this role, you will be at the heart of client and visitor interactions, bringing energy, professionalism, and a passion for top-tier service to every touch point.

If you have the required experience and relevant skills for this position, please email your up-to-date CV to (url removed)

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