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We’re looking for a motivated and experienced senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design.
- Have a bachelor's degree in a related technical field; or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling (This is not a content marketing role).
- A portfolio of work that demonstrates your skills as a design thinker and honed UX writer with 6+ years of experience as a Content Designer, UX writer or Content Strategist.
- Ability to audit, analyze, structure, create, and design content independently in compelling user-focused product experiences using established frameworks
- Strong skills in confidently presenting compelling rationale and narratives behind content strategies and decisions to peers, partners, and stakeholders - such as Legal, Marketing, Security, Product, and top leadership.
- Expertise in persuasion and negotiation with stakeholders to create optimal experiences that balance both traveler satisfaction and business objectives.
- Can apply human-centered design (HCD) practices to product experiences
- Take a thoughtful, empathetic, and inclusive approach to content design that meets every user where they are
- Have experience of solving complicated content problems for users and can develop content solutions across systems and brands
- Have a portfolio of work that demonstrates your skills - we’re especially interested in seeing examples of work you’ve done for Android and iOS apps
