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Drainage Operations Manager
An exciting position has become available for a full-time Drainage Operations Supervisor based near Dartford Kent.
The position will be Monday to Friday and hours will be 7:30AM - 5:30PM and will include being out of the office from time to time.
Key Skills
- Hold level 2 Plumbing NVQ or higher (not required but preferred) and/or water jetting qualifications
- Hold a full UK Driving licence
- A very strong knowledge of drainage spares & equipment as well as drainage systems and working methods
- Able to prioritise workloads, multitasking is a must as we are a fast-paced reactive maintenance company
- Excellent organisational skills and be able to work to deadlines and be able to work under pressure
- The ability to pick up new processes and retain process information
Drainage Operations Supervisor Duties
- Managing a team of drainage engineers who are road-based
- Ordering of materials and placing of orders with suppliers
- Attending various sites and supervising works being carried out
- Assisting customers with specific inquiries and job bookings
- Providing clients with updates on progression of works
- Working to tight timescales as part of a high-performing team
- Liaise with engineers to book follow on jobs for customers
- Implementing new processes to improve operational efficiency
- Approaching, meeting and onboarding new clients
- Assisting in the day to day to running of the drainage reactive & planned works division.
- Giving technical advice and assisting engineers in bringing each job to completion
- Working closely with the helpdesk planning future works
- Liaising & dealing with clients on a regular basis
- Being available on your mobile to assist engineers and clients sometimes during out of hours periods
- Covering phones on escalations during out of hours periods based on a rota
- Carrying out site visits and site audits
- Carrying out vehicle inspections alongside the transport division
- The raising of further recommendations & quotation working closely with our estimators & buying team
- The raising of RAMS in readiness for site visits
Benefits:
- Company Van
- Private healthcare cover
- Company Van & Fuel Card
- Company Phone and Ipad
