Customer Service Advisor

Pertemps Leicester

Posted 6 days ago, valid for an hour

Loughborough, Leicestershire LE11 5HL, England

Part Time

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Sonic Summary

My client is seeking customer service professionals to serve as the first point of contact, ensuring an excellent customer experience.
The role requires proactive problem-solving for customer issues following a purchase, with a focus on empathy and strong listening skills.
Candidates must have previous customer service experience and be computer literate, with strong organizational and communication skills.
This position offers a Monday to Friday schedule from 09:00 to 17:30, with no weekend work required.
The salary for this role is competitive, and applicants should have at least 1 year of relevant experience.

My client is looking for customer service professionals to be the first point of contact, providing an excellent customer experience at all times.You will be responsible for offering proactive solutions for any issues or concerns that the customer might face following a purchase.Excellent customer service experience is a Must for this role, being empathetic and with great listening skills.Monday to Friday (no weekends)Time - 09:00 - 17:30Main Duties :

Providing excellent customer experiences at all times

Understanding the customers requirements and taking appropriate actions to resolve

Verify and update the customers information on a CRM system

Proactively offer solutions to issues that the customers might face

Escalate to 2nd line case management team where appropriate

Ownership of the customer experience and follow through

Working to a high degree of accuracy

Required Skills & Experience :

Have an ability and willingness to learn new systems and procedures

Be computer literate, preferably with knowledge of using the internet and email

Possess the necessary listening and communication skills required to resolve customer queries in a timely manner

Enthusiastic with a positive attitude

Strong organisational skills

Flexible and resilient

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