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Customer Service Coordinator
Loughborough
23,000 - 25,000
We are currently seeking a detail-oriented and customer-focused individual to join our client's team as a Customer Service Coordinator. The successful candidate will play a crucial role in ensuring the smooth operation of the customer support processes and delivering a first-class experience to their valued customers.
Description of the role:
- Accurately input and manage data on the delivery portal to ensure timely and precise order processing
- Communicate with customers by sending delivery confirmation emails, providing them with the necessary information about their orders.
- Handle online order entry tasks, including access checks and addressing stock issue queries promptly.
- Collaborate with the Customer Support Team to address customer inquiries and resolve issues efficiently.
- Coordinate and communicate with other departments as needed to facilitate order fulfilment and address customer needs.
- Respond to incoming calls from customers, providing assistance or forwarding calls to the appropriate team members.
- Strive to guarantee that customers receive exceptional service and have a positive experience with our products and services.
About you:
- Previous experience in a customer support or administrative role is preferred.
- Strong attention to detail and accuracy in data entry.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively within a team.
- Customer-centric mindset with a commitment to delivering high-quality service.
If you're a strong customer service professional who has a passion for delivering exceptional customer service, then please apply today!
