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Customer Service Co-ordinator
Loughborough
£25,000 - £27,000 + Bonus
We are currently seeking a motivated and dynamic individual to join our clients' team as a Customer Service Coordinator. This role offers an exciting opportunity to play a vital role in ensuring customer satisfaction by handling orders, managing accounts, and providing proactive support.
This role is not limited to traditional customer service tasks; you will also utilise your sales background to identify upselling opportunities and contribute to revenue growth.
Description of the role:
- Taking customer calls and addressing inquiries promptly and professionally.
- Processing orders accurately and efficiently, ensuring timely delivery.
- Managing customer accounts and building strong relationships.
- Utilising geographic knowledge to coordinate efficient load planning.
- Proactively identifying opportunities to upsell products or services.
- Contributing to stock rotation strategies to optimise inventory management.
About you:
- Previous experience in customer service and sales, with a proven track record of achieving targets.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Ability to work autonomously and take initiative to solve problems.
- Geographic knowledge and experience in load planning is an advantage.
- A proactive attitude with a willingness to go the extra mile to exceed customer expectations.
If you are a self-motivated individual with a passion for customer service and sales, and you thrive in a fast-paced, collaborative environment, we encourage you to apply for this exciting opportunity!
