Customer Service Representative

Are you ready to take your customer service skills to the next level?

Join our dynamic team as a Customer Service Representative!

We are looking for enthusiastic individuals to manage key accounts for our UK and Ireland team.

Salary: £14.48 - £18.10 per hourHours: 37.50 hours a week, Monday to Friday, 8:30 AM - 5:00 PMLocation: Based in the office full time intially for training , following training the role will be hybrid. Applicants are required to live local to Loughborugh to be able to attend the office 2-3 times a week.

Why Join Us?At our organisation, we pride ourselves on delivering exceptional service to our premium healthcare clients, including wholesalers and NHS supply chains. As part of our team, you'll play a vital role in ensuring that our customers receive the highest level of support and satisfaction.

Your Mission:

• Manage accounts and respond to queries primarily through our systems, with some phone interaction.
• Utilise Salesforce for account management and ensure smooth order processing through SAP.
• Foster strong relationships with our Priority Customers, proactively managing orders and providing informative reports.

Key Responsibilities:

• Deliver top-notch customer service using various platforms like SAP and Salesforce.
• Ensure compliance with all transactional standards and Service Level Agreements.
• Proactively manage accounts and orders, ensuring timely resolution of queries.
• Collaborate with internal teams to enhance service quality.
• Engage in company initiatives, including daily reviews and team meetings.
• Build solid relationships with assigned key accounts through regular communication.

What We're Looking For:

• Strong attention to detail and numerical accuracy.
• Excellent problem-solving abilities and a proactive mindset.
• Ability to thrive both independently and as part of a team.
• Exceptional written and verbal communication skills.
• Strong organisational skills with a knack for managing change.
• Experience with SAP and Salesforce is a plus!

What's in It for You?

• Competitive pay and a supportive team environment.
• A chance to make a real impact by supporting vital healthcare services.

If you're excited about providing stellar customer service and building relationships with key accounts, we want to hear from you! Apply today and become a vital part of our team!

Ready to embark on this exciting journey? Send us your application and let's make a difference together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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