Back to search
Position: FTTP Service Delivery Team Manager
Location: Nottingham / Derby / Leicester (Ideally Loughborough based)
About the Role
Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with their clients, our client brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We are part of the Telecom Division of their group. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland.
We are currently looking to recruit a Service Delivery Team Manager for Nottingham / Derby / Leicester areas.
You will offer technical advice whilst onsite and be responsible for helping to ensure that organisational targets such and quality and productivity are met, whilst promising safety is paramount. As well as driving down poor quality and customer complaints through effective coaching, mentoring and monitoring of progress.
For the successful candidate, previous experience of managing operational teams on the Openreach network is essential for this role.
The role & responsibilities:
You will:
- Ensure that all engineers are fully trained and accredited for the tasks at hand, delivering onsite training and coaching where necessary.
- Arrange offsite training as required.
- Ensure our engineers are wearing the correct PPE (in good condition) including safety boots and hi-viz.
- Ensure all of our engineers are utilised where and when necessary.
- Complete regular van checks ensuring that the vehicle is clean, tidy and in a presentable condition at all times.
- Complete tooling checks for every engineer, ensuring all kit, tools, guards and ladders are checked and signed off every 4-6 months and that they are safe to use.
- Regularly visit and support our engineers to robustly audit and coach where necessary, ensuring safety processes are followed at all times.
- Correct any behaviours which are negatively impacting individual or our teams performance.
- Review non-compliance issues with engineers as required.
- Complete regular post-completion audits of work to check that standards are being met.
- Assist with customer complaints and investigations.
- Assist with daily jeopardy management of the work stack as required.
- Provide site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met.
- Provide cover for the Regional Manager in terms of annual leave and sickness cover.
What we need from you:
- Excellent level of attention to detail
- High performance and results
- Strong communication and training skills.
- The ability to work under pressure, meeting internal and external deadlines
- Ability to build rapport with the team quickly
- Strong computer skills (specifically Excel)
- Ability to liaise with senior management, to present continual issues and provide solutions
- Expert knowledge of the Openreach FTTP Network is essential
About the Company
We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them.
Our clients benefits include:
- 25 days annual leave
- Access to our client staff discount portal
- Enrolment into our pension plan
- Annual bonus
- Group life assurance
