Customer Progamme Manager

Location:East Midlands Area
Salary:£50,000-£70,0000 per annum DOE
Working Hours:Monday to Friday, with an early finish on Fridays
Start Date:ASAP

Company Overview:
Join a global leader at the forefront of high-technology solutions, specializing in research, design, and the manufacture of cutting-edge systems for aerospace and other advanced industries. With a legacy of innovation spanning over a century, we provide solutions that drive engineering breakthroughs and enable a better tomorrow.

At our company, we believe in hiring exceptional talent based on potential and ingenuity. If youre a strategic thinker with a passion for building customer relationships and delivering results, wed love to hear from you.

Role Overview:
As aCommercial & Programme Customer Manager, you will play a pivotal role in managing customer relationships, driving commercial initiatives, and overseeing the full lifecycle of contracts and programs. Acting as the primary customer interface, youll ensure the seamless delivery of strategic goals while fostering a customer-centric culture across the organization.

Key Responsibilities:

• Manage a portfolio of customer contracts, ensuring all deliverables and commitments are met.
• Lead scope changes post-contract award, supporting contract negotiations and pricing adjustments.
• Collaborate with cross-functional teams to drive project success, ensuring adherence to timelines, budgets, and performance metrics.
• Identify opportunities for growth and profitability within the existing product portfolio.
• Serve as the Voice of the Customer, sharing insights to drive collaboration and improve customer satisfaction.
• Develop strategic business plans and proposals in partnership with Engineering and Business Development teams.
• Present program status updates to internal stakeholders and customers, ensuring alignment with business objectives.

Qualifications / Experience Required:

• Strong understanding of business, commercial, engineering, and operations management
• Proven leadership, project management, and strategic thinking skills
• Strong mechanical engineering background, ideally within the aerospace industry but open for the right candidate
• Ability to influence and drive results in a matrix or multi-divisional environment.
• Exceptional interpersonal, negotiation, and communication skills.
• Adept at navigating complex situations, providing clear guidance, and achieving outcomes.
• Strong relationship-building skills to deliver excellent customer service.

What We Offer:

• Competitive rewards package circa £50k-£70k per annum (DOE)
• Early finish on Fridays.
• Career progression opportunities.
• Buy & sell holiday options.
• Pension scheme with up to 10% company contribution.