Gateline Assistant

Gateline Assistants

Location: Loughborough Train Station LE11 1EX

Pay Rate: £12.35 - £13.77 per hour

Shift Patterns:

Monday - Friday: 04:00-12:00 or 19:00-02:00

Saturday - Sunday: 05:00-12:00 or 19:00-01:40

(MUST BE FULLY FLEXIBLE FOR ALL SHIFT PATTERNS)

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

This fantastic opportunity will not only benefit your pocket as our rates of pay are competitive but will also kick start your career within a customer service position.

What makes working for Ontrak so good?

We pay for your training, and not only that we pay you whilst training! You will get to know the Ontrak Team and you will have a dedicated member of our staff to work closely with you throughout your career with us.

What does a Gateline Assistant do?

• Provide an impeccable customer service experience to customers and passengers on the Gates.
• Be the face of the company by wearing the correct uniform and ID always.
• Work alongside the Revenue Protection Team to assist in the checking of travel tickets and passes.
• Direct passengers to the ticket vending machine to avoid lengthy queues forming at the ticket office.
• Carry out Bus Liaison duties during engineering works.
• Ensure that the safety of others and the area around them is clear from obstruction.
• Report any faults with the Gates to a supervisor.
• Report any anti-social behaviour with little disruption to other passengers as per the Railway Byelaws.
• Keep the area tidy.

There are some hurdles of course….

• You must be able to get to your location of work for a 5am start and the latest finish could be as late as 6am. Most shifts are around 8 hours but there is an opportunity to work up to 12 hours!
• You will need to pass a Drugs and Alcohol Medical and complete a DBS check.
• You will be required to sit a concentration assessment and customer service role play.
• You will need to provide valid Identification, work permit (if applicable) and proof of National Insurance.
• You must have previous exceptional customer services experience in a similar position.
• Must be flexible to work shifts times, earlies, lates and weekends. You will be on a rota basis.
• Must be available immediately as these are temporary ongoing positions.

Are you the right candidate for the job?

• Are you able to stand for prolonged periods of time at the Gates?
• Do you enjoy working with people face to face?
• Do you enjoy problem-solving and helping people?
• Are you naturally calm and collected when dealing with issues?
• Are you a good communicator?
• Do you want to further your career by working for an established Railway company?
• Are you able to work flexible hours including bank holidays and weekends?

If you answered yes to the above and want to know more then please apply now for an immediate interview!

Job Types: Full-time, Part-time, Temporary

Schedule:

• 12 hour shift
• 8 hour shift

Work Location: On the road