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- Job Type: Full-time, Fixed Term, Fully Remote Based
As a Salesforce Specialist Change Manager, you will play a pivotal role in leading the successful adoption and optimisation of Salesforce solutions across the organisation. Collaborating with key stakeholders, you will design, implement, and enhance Salesforce functionalities, ensuring alignment with business objectives and driving positive change. Your expertise in change management will support staff in embracing new processes, enhancing operational efficiency, and improving customer services.
Day-to-day of the role:
- Develop and oversee a comprehensive change management strategy tailored to the Salesforce implementation.
- Conduct change impact assessments to identify affected stakeholders, processes, and potential risks.
- Define measurable success criteria for user adoption to achieve outcomes and benefits.
- Lead the programme communications team to develop and execute a communication plan, craft messaging, and facilitate workshops.
- Design and deliver customised training plans and develop user guides, reference materials, and e-learning modules for ongoing support.
- Drive user adoption by promoting the benefits of Salesforce and its alignment with organisational goals.
- Collaborate with business units to map existing workflows and identify areas for process improvement using Salesforce capabilities.
- Develop mitigation strategies to address resistance and ensure a smooth transition during the implementation.
- Provide ongoing support and coaching to leaders and teams to manage resistance effectively.
- Establish mechanisms to collect user feedback post-implementation and refine training, communication, and processes.
Required Skills & Qualifications:
- Extensive experience managing transformative and cultural change using Salesforce solutions.
- In-depth knowledge of Salesforce platform capabilities, particularly focused on Service Cloud.
- Expert knowledge and understanding of change management methodologies and practices (e.g., PROSCI, ADKAR).
- Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
- Excellent communication and facilitation skills, with the ability to engage stakeholders at all levels.
- Analytical thinking with the ability to translate complex technical concepts into user-friendly solutions.
- Experience in defining and implementing structured methodologies to deliver change management activities.
- Ability to influence at all levels to drive organisational change and business improvement.
- Full valid UK driving licence or ability to travel to other locations as needed.
Benefits:
- Opportunity to lead significant organisational change initiatives.
- Exposure to complex projects with substantial impact on business operations.
- Engagement with a variety of stakeholders across different levels of the organisation.
To apply for the Salesforce Specialist Change Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
