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- Provides technical support of the installation and upgrade of personal computer hardware and software and server maintenance.
- Supports the Desktop Engineering and End Point Compliance initiatives completing activities and tasks as assigned.
- Building and configuring new laptops and PCs
- Works with IT site leaders and takes guidance and direction to execute IT tasks.
- Work on the implementation of strategies, which will include Active Directory (AD), Backup Solutions, printing solutions, mobile devices, network strategies, storage and compute, Disaster Recovery, etc.
- Building
- Create user documentation and develop training materials
- Comply with legal and local regulatory rules (e.g., software licensing, confidentiality of employee records); ensures adherence to requirements; and advises management on needed actions. Learn and comply with procedures for proper utilization of IT technology.
- Technical skills and experience required
- Document incidents using IT Service Desk ITSM Toolset tracking systems
- Support, configure, troubleshoot and maintain Microsoft Office Suite
- Good knowledge and working experience of Office 365, Windows Server, Active Directory, SCCM, Microsoft Exchange, SharePoint
- Network patching
- Knowledge of routing and switching
- Previous experience of Desktop / desk-side support
- Diagnose, fault-finding and resolve hardware issues
