Housing Administration Officer

My Public Sector Client is looking for a Housing Administrative Officer to join them on a Temporary Basis for 12 Weeks.

Hours: 21 Hours a week.

Pay Rate: 11.67 per hour.

Job Purpose:

To provide an administrative service across the Strategic and Private Sector Housing Service.To deliver an effective and appropriate service to all service users, fairly and without discrimination.

Main Duties and Responsibilities:

• To deliver a full range of administrative functions including, distribution of incoming and out coming post, word processing, filing and recording systems and dealing with telephone enquiries/ complaints in the provision of an efficient and effective service and having regards with dealing sensitively with issues in relation to vulnerable individuals.
• Deal with all enquiries including managing mailboxes across the Service, from customers and partners by taking ownership of and resolving the query.
• Maintain and input data into a range of databases/spreadsheets to support the Service.
• To administer and make payments of petty cash in accordance with Audit Regulations.
• Posting/emailing customer satisfaction surveys and/or carrying out telephone or electronic surveys and inputting data onto a spreadsheet/ database.
• To support customers with the completion of housing applications including obtaining and checking relevant supporting documents.
• Monitor the status of void properties and ensure timely and appropriate advertising and uploading of property adverts to theLetting system.

In order to apply you must possess the following.

• Significant experience of clerical / office administration duties.
• Experience working with computerised systems.
• Experience working with Microsoft Office.
• Experience of working in a Customer focused environment.
• The ability to converse at ease with customers and provide advice in understandable spoken English is a requirement of the post.
• Ability to accurately input and extract information from Systems and spreadsheets.
• Be organised with ability to meet targets and deadlines.