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Customer Service Agent Debden, Essex (5-days onsite)£24,000 - £26,000 per annum
I am working alongsidean exceptionally well-established financial loans company. After a very successful last decade, the business is continuously expanding. This Customer Service Agent role involves handling communications via phone, email, live chat, and letters, aiming for great outcomes while ensuring regulatory compliance.Responsibilities of Customer Service Agent:
- Respond to customer queries via phone, email, live chat, and letter
- Understand customer needs and provide tailored support
- Help customers progress through applications
- Resolve minor complaints quickly and fairly
- Identify and support vulnerable customers
- Maintain accurate account records
- Ensure clear, fair, and effective communication
- Meet daily targets and follow quality/compliance guidelines
- Adhere to conduct rules and regulatory standards
Requirements:
- Strong communication skills (verbal, written, listening)
- Confident and personable telephone manner
- Empathetic, considerate, and professional approach
- Great attention to detail and organisation
- Proactive, team-oriented, and able to manage your workload
- Computer literate and admin-savvy
- Experience in a call centre or regulated environment preferred
- GCSEs in English and Maths (or equivalent)
Benefits:
- Free parking onsite
- An employee gym & games room
- 28-days of annual leave
- Social and team incentives
If you are a professional and hard-working individual, looking to begin your career as an Customer Service Agent, then apply today!Customer Service Agent- London - UK
