We are seeking a proactive and reliable First Line Support candidate to join our team in Ilford. This position will be the first point of contact for our users, providing exceptional IT support and troubleshooting basic technical issues. Ideal candidates will possess strong communication skills, a willingness to learn, and some foundational IT skills. This role offers an excellent opportunity for career growth and development in the IT sector, with full training and support provided.Key Responsibilities:- Provide technical support to clients via phone, email, resolving basic issues and escalating when necessary.- Log, monitor, and manage service requests within our ticketing system, ensuring timely resolution.- Guide clients through troubleshooting steps and provide advice on usage, configurations, and best practices.- Liaise with internal teams to coordinate resolutions for complex issues.- Consistently ensure client satisfaction and strive to deliver high-quality support.Key Requirements:- Excellent spoken and written English, with a professional and friendly communication style.- Willingness to learn and grow within the IT sector.- IT skills and an interest in technology.- Problem-solving skills and the ability to remain calm under pressure.- Organised, detail-oriented, and able to manage time effectively.- Based in or able to commute to central Croydon.Desirable Qualifications:- Previous experience in a customer-facing or IT support role is an advantage but not essential.- Familiarity with common software packages, basic networking, or troubleshooting practices is beneficial.
Back to searchIT Support Junior, Trainee IT Support, 1st line
Reed
Posted 3 days ago, valid for 20 days
Loughton, Essex IG10 1EZ, England
£20,000 - £24,000 per annum
Full Time
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Sonic Summary
- We are looking for a proactive First Line Support candidate to join our team in Ilford.
- The role requires strong communication skills and a willingness to learn, with foundational IT skills preferred.
- Candidates will provide exceptional IT support, resolving basic technical issues and escalating when necessary.
- The position offers a salary of £25,000 per year and is suitable for individuals with some experience in customer-facing or IT support roles.
- Full training and support will be provided, making this an excellent opportunity for career growth in the IT sector.
