Back to searchStudent Support Advisor
thefutureworks
Posted 8 hours ago, valid for 16 days
Loughton, Milton Keynes MK5, England
£14.96 per hour
Part Time
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Sonic Summary
- The position of Student Support Advisor is available in Milton Keynes, offering a temporary contract of 3-6 months with potential for permanent opportunities.
- The role requires a minimum of 2 years of experience in sales, particularly in online products or educational services, with a proven track record of meeting performance targets.
- Responsibilities include providing customer support throughout the enrollment process, managing leads generated through various channels, and maintaining accurate records in the CRM system.
- Candidates should possess strong persuasion and influencing skills, along with the ability to build relationships with potential students and internal stakeholders.
- The position offers a salary of £25,000 per year and includes benefits such as free parking and hybrid working options.
Monday to Friday 8.30-17.00
Based in Milton Keynes
Temp 3-6 months with permanent opportunities available
Free Parking
Hybrid working available
An exciting opportunity has arisen for a Student Support Advisor to join our newly formed team. Based at our new Milton Keynes office, you will be responsible for providing excellent sales/customer support throughout the entire customer journey from prospect, lead, conversion, payment and enrolment of our online courses. This crucial role will co-ordinate between potential students and the university, ensuring a smooth, first-class journey from inquiry to enrolment. Being adept at building rapport with potential students and internal stakeholders will be essential to the fulfilment of the role.
You will be responsible for tracking, driving and managing leads generated through various marketing and social media channels and converting leads into enrolled earners, while maintaining customer contact lists, updating details and the nature of interactions within the GrowCo Enquiry Management System (CRM).
Stdudent Support Advisors will need to understand the University's full product and service offer and operate with a high degree of accuracy while informing enquirers about course choices, run times, payments methods and sources of support, to ultimately to lead to a sale.
Our Successful Candidate
A result's focused, target driven individual with a proven record of accomplishment in sales with experience of selling online products or services, ideally educational programmes. You will have experience working in a similar target based commercial/educational sales role achieving ambitious performance targets selling high value and complex services to a variety of customers.
A track record of successfully meeting sales quotas, preferably over the phone or via social media channels. High level of proficiency in the use of CRM systems and related software, telephone systems and social messaging platforms.
Outstanding persuasion and influencing skills (including oral, written and presentation skills) with the ability to build strong relationships with key stake holders, influence, and debate at senior levels, to get the right result.
This role is based in Milton Keynes with a minimum of 3 days per week in the office.
