Customer Service Advisor

Hales Group Limited

Posted 9 hours ago, valid for 10 days

Lowestoft, Suffolk NR32 3QG

Full Time

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Sonic Summary

Hales Group is seeking a highly motivated and experienced Customer Service Advisor for a well-established business in Lowestoft.
The role involves serving as the primary contact for customer queries via phone, email, or webchat, and building long-term relationships with customers.
Candidates should have strong communication skills, a good phone manner, and previous call center experience is advantageous.
The position requires 35 hours of work per week, including every other weekend, with a salary of £12.21 per hour.
Applicants should possess the ability to resolve issues on first contact and adhere to company processes and quality standards.

Hales Group are thrilled to be working on behalf of our client who are a well-established business in Lowestoft renowned for their inclusive and supportive working environment. They are seeking a highly motivated and experienced Customer Service Advisor to join their team. Duties will include:• Serve as the primary contact for all queries which could be through phone, email or webchat. • Build and maintain long-term relationships with customers. • Strive to resolve issues on first contact whenever possible or passing to necessary department if you’re unable to. • Consistently exceed customer expectations which will lead to repeat business. • Adhere to company processes, procedures, quality standards and legislative requirement ( thorough training provided) Skills and experience• Ability to build a rapport with customers • Strong communication skills• Excellent phone manner• Good IT Skills• Customer service focused• Previous call centre would be advantageousCustomer Service Advisor35 hours per week – every other weekend required Permanent £12.21 per hourLowestoftIf you feel you have the relevant skills and experience to succeed in this position, please contact Isobelle at our Lowestoft branch on (phone number removed) or apply with your CVWhy work through Hales Group?All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch

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