Hales Group are thrilled to be working on behalf of our client who is seeking a Sales Administrator; who is a highly motivated and personable individual to support their Sales Team in delivering an outstanding customer experience. If you thrive in a team environment, have a can-do attitude and take pride in being efficient, professional and detail-orientated, this could be the perfect opportunity for you!What’s in it for you?• A career – grow and develop with a company that truly values your contributions. • Recognition – your hard work wont go unnoticed! • Development – opportunities to learn, improve and advance. • Lunch 4 days a week ( Tuesday – Friday inclusive) • An employee assistance programme • 31 days holiday including bank holidays • Profit sharing scheme Key responsibilities• Develop a strong understanding of the company’s products to confidently assist and advise customers.• Provide exceptional customer service and support.• Act as the secondary point of contact for incoming calls, directing them to the appropriate team members or departments.• Oversee and manage open orders. • Ensure emails in their sales inbox are addressed within the same day.• Process sales orders efficiently. • Accurately record and track all product returns within the system.• Maintain and update the invoice spreadsheet daily for orders.• Utilise the CRM system to log customer interactions and ensure the relevant salesperson is informed.• Work with various office software, including email, Excel, and company databases, to streamline sales operations. • Keep the Production Schedule Orders tab up to date for the relevant team, working closely with the Operations Manager.• Coordinate deliveries and collections. • Handle international freight quote exports.• Organise and lead daily Whiteboard meetings.• Provide coverage for team members during absences.• Occasionally conduct outbound prospecting calls.• Assist with additional tasks to support the broader team and enhance customer experience.• Uphold the company’s vision and values in all aspects of the role.Experience and skills• Exceptional organisational and task management abilities.• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office software.• Strong IT and typing skills.• Ability to prioritise workload effectively and remain calm under pressure.• Self-motivated with the capability to manage tasks independently.• Excellent interpersonal, verbal, and written communication skills, with a strong focus on active listening to understand customer needs.• Keen attention to detail.• Flexible and adaptable to changing priorities.• A problem-solving mindset with the confidence to use initiative.• A strong team player, dedicated to supporting colleagues and contributing to a positive work environment.Lowestoft7:45am – 5:00pm with 30 mins for lunch break Permanent£33,000 to £35,000 per annumIf you feel you have the relevant skills and experience to succeed in this position, please apply with your current CV.Why work through Hales Group? All our Consultants are committed and qualified in what they do and have beenoperating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.

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