Hales Group are currently seeking a Tenancy Sustainment Officer to join our client based in Lowestoft to work closely with families in need of re-housing. You will deliver intensive, specialist support to those in housing need to prevent or relieve their homelessness, primarily within a private rented sector offer of accommodation and assist in long-term tenancy sustainment. Main Duties of the Tenancy Sustainment Officer role include:

Managing a caseload of customers; understanding the complex, multiple needs and supporting to progress towards their next step in housing.
Motivating and enabling individuals to create and progress through individual action plans to find, maintain and sustain new housing.
Support customers to understand the rental market and responsibilities relating to managing a tenancy, keeping up-to-date with Local Housing Allowance, benefit changes, and other associated topics.
To conduct home visits to appropriate locations as and when is necessary, to assist in the investigation of households’ circumstances.
To have good understanding of the issues affecting affordability of housing including accurate understanding of benefits, benefit tapers, welfare reforms, employment and geographical trends.
To develop and maintain a positive relationship with customers, landlords, other housing providers, council officers, contractors, elected members, and other agencies to ensure high quality service standards are maintained.
To make all necessary referrals to relevant services or departments, social care, and other relevant organisations, and investigate high need or exceptional cases.

In order to be considered for the role of Tenancy Sustainment Officer:

Knowledge and understanding of housing standards, safe working practices, welfare benefit legislation, housing and homelessness legislation, private sector market, tenancy sustainment and employment options.
Practical experience of working with landlords, letting agencies and tenants.
Ability to plan and develop ideas for the future delivery of the service, including researching good practice and contributing to future housing strategies.
Deal with confidential matters sensitively.

LOCATION: LowestoftHOURS: 37 hours per weekROTA: Monday to FridayPAY: £15.17 to £16.63 per hour DOEDURATION: 3-6 months Why work through Hales Group? All of our Consultants are committed and qualified in what they do and have been operating for many years. We treat candidates as our customers and try to find the right job solution for you. Hales Group offer all temporary workers; holiday pay, expenses scheme, personal accident insurance and pension scheme. Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.

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