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Support Coach (Hostels)
Salary £24,000 - £25,500 dependant on experience
Rotated Shifts: 7am-3pm / 9:30am-5:30pm / 11am-7pm (37 hours per week) rota is scheduled in advance.
Duration: Maternity cover April - November 2025
Our client is a not-for-profit housing association located in Luton. This is an amazing opportunity to work for an reputable company providing support and care to customers.
Key Responsibilities: Support Coach (Hostels)
- Comprehensive delivery of the day-to-day running of the hostel provision and direct support service to customers.
- Working in a psychologically informed way, coaching customers in a person-centred and non-judgmental way appropriate to their individual needs.
- Manage your own case load of customers by organising and conducting support sessions on a weekly basis, attending professional's meetings, support customers with external appointments completing referrals to external services where appropriate.
- Think creatively and practically to deliver the best possible support.
- Complete assessments with new customers following referrals, devise and implement support and risk management plans.
- Arrears management
- Provide assistance relating to benefit claims and personal contribution charges, including setting up payment plans, benefit applications and dealing with benefit queries.
- Ensuring the accommodation remains a safe and secure place for customers to live and Staff to work
- Support customers to learn independent life skills to enable a successful, planned move-on into the community.
- Carry out room checks with customers.
- Comply with health and safety by completing health and safety premises checks, fire drills and reporting repair requests.
Role Profile:Support Coach (Hostels)
- Working collaboratively with the Team Leader and Services Manager to ensure that customers always receive a consistent standard, a positive attitude and appropriate behaviour in the delivery of the service always.
- Utilise knowledge, skills and experience to recognise difficult or challenging customer situations and use appropriate skills to support colleagues to influence and bring about positive change to the customers' behaviour.
- Daily recording to evidence the support given and ensure the internal system reflects any changes relating to the customer.
- Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements.
- Provide cover for other Support Coaches as required.
- Efficiently liaise with other professionals such as social workers, solicitors,translators, police and education providers.
- Work collaboratively with other departments within company such as Repairs, Cleaning and Gardening and Finance departments.
- Ensure child protection and safeguarding policies and procedures are adhered to reporting any concerns as required under legislation and Local Authority procedures.
- Understand and follow company policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures.
- Promote company services to the wider community.
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors.
For information on other roles, we have available please call for further details.
