Service Contract Administrator

Think Specialist Recruitment are delighted to be working with a large well respected international company who are a market leader in their field. Our client are looking for someone to join their busy servicing team as a Service Contracts Administrator.

This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. Please note that due to needs of the business to be available to Customers at all times, the successful candidate will be expected to work one weekend a month.

Our clients' are offering a generous competative salary, along with an attractive package of company perks including a substantial company pension, and private health insurance.

Duties:

• Prepare, review, administer, track and manage service contract proposals and renewals.
• Administer and manage existing service agreements with customers.
• Execute the delivery of high-quality service contracts administration & management, consistent with our clients global standards, ensuring you comply with local and legal requirements.
• Manage & build relationships with key account clients to maintain/establish our client as an important asset to their operations.
• Support the Service Sales Director in winning contracts by accurately quoting and writing contracts, whilst efficiently processing won contracts on our clients systems.
• Maintain compliance with service contracts, ensuring that all stakeholders understand and comply with the specific contract terms.
• Prepare & continuously update service contracts, in line with the agreed terms between our client and their customers.
• Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients.
• Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures.
• Process technical engineer's callouts, via our clients systems; review the technical engineers documentation & assuring all requirements are met, whilst also proceeding with payment to the technical engineers.
• Develop and execute administrative processes that advance the company's service goals and objectives.
• Management of all customer data, ensuring that all records are accurate & consistently updated.
• Provide out of hours cover to clients, one weekend per month, take calls & manage emails for callouts, as necessary.

Candidate Requirements

• Previous Customer Service call centre experience is a must.
• Proven previous administration experience is desired.
• Strong Microsoft Word, Powerpoint and Excel skills.
• Salesforce experience would be considered an advantage.
• Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress.
• Customer focused, with excellent interpersonal communication skills.
• Strong organisational and time management skills.
• Clear attention to detail.
• Excellent analytical & problem-solving skills.
• Team player who will be able to work alone or as part of a successful technical support team.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.