Service Contracts Administrator

Service Contracts Administrator

• Full Time - Permanent Role
• Luton, Bedfordshire
• START - ASAP

We are working with a well established business in Luton who are expanding and looking for an Service Contracts Administrator, to prepare, review, administer, track and manage service contract proposals and renewals administer and manage existing service agreements with their customers.

Main Tasks and Responsibilities

• Execute the delivery of high-quality service contracts administration & management, consistent with global standards, complying with local and legal requirements.
• Manage & build relationships with key account clients
• Support the Service Sales Director in winning contracts by accurately quoting, writing contracts & efficiently processing won contracts, via Salesforce.
• Maintain compliance with service contracts, ensure that all stakeholders understand and comply with the specific contract terms.
• Prepare & continuously update service contracts
• Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients.
• Prepare and send invoices to clients, ensuring that these are processed in accordance with internal procedures.
• Process technical engineer’s callouts, via Salesforce, review of the technical engineers documentation & assuring all requirements are met to then proceed with payment to the technical engineers.
• Develop and execute administrative processes that advance the company’s service goals and objectives.
• Management of all customer data, ensuring that all records are accurate & consistently updated.
• Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts as necessary.

Experience & Skills

• Proven admin experience
• Strong knowledge of Microsoft Office, PowerPoint and Excel
• Experience of using Salesforce and SAP
• Must have previous customer service experience

This role will be 4 on 4 off and hours will include weekends and bank holidays but if you work a bank holiday you will be allowed a day of in lieu to counter this.

Weekend working will be hybrid so the ideal candidate can work from home.

Hours for the role will be 8am to 6.30pm each shift. (These are non negotiable)