Maintenance & Repairs Manager

Maintenance & Repairs Manager

Salary: £45,000 - £50,000 - dependent on experience

37 hours per week (agile working) Monday to Friday

Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Maintenance & Repairs Manager to deliver high quality, efficient customer service covering maintenance, repairs and voids.

Full clean driving licence and access to your own vehicle required for work purposes.

Responsibilities: Maintenance & Repairs Manager

• Manage contractors that are employed to carry out compliance and planned activity.
• Ensure that all contracts are resourced and that contract management meetings occur regularly.
• Monitor contractor performance with the use of key performance indicators flag any performance or run rate issues to the Head of Property Services.
• Being responsible for overseeing the compliance and planned programme management.
• Support the Head of Property Services with the development of capital and cyclical investment programmes.
• Manage capital replacements on the ground this includes all components that fall in line with our capital investment programme.
• Project manage all capital and cyclical investments.
• Ensure the asset component information is up to date following component renewals.
• Monitor the annual budgets for capital and component placement and cyclical investments.
• Implement Compliance and Asset management software- ensure that these are updated regularly in line with work completions.
• Payment of invoices related to cyclical servicing and component replacement, repairs and refurbishment work.
• Implement and arrange rolling stock condition surveys.
• Coordinate day to day maintenance activities to deliver effective and efficient customer services to achieve key performance indicators.
• Monitor repairs budget ensuring resources allocated effectively.
• Manage the work scheduling function to ensure that the right resources are in the right place at the right time.
• Monitor and supervise all trades on the ground to ensure they have the necessary information and equipment to undertake their responsibilities.
• Carry out post inspections on all properties as required.
• Undertaking all void property and repair inspections to include photographs, schedule of works and provision of reports to the repairs/void's scheduler.
• Chair the weekly voids meeting, work with colleagues to ensure regular updates are provided.
• Monitor and manage all disrepair claims, this will include liaising with our in-house team and surveyor/s to ensure full surveys are undertaken and detailed reports and schedule of works are prepared.
• Undertake works related to refurbishing office spaces as required.
• Oversee all maintenance inventory and equipment to ensure proper storage and usage.
• Manage the team fleet to ensure it is correctly maintained, including MOT, servicing and undertake stock checks monthly.
• Ensure all work is undertaken in accordance with Health and Safety legislation, ensuring that all H&S paperwork is in order prior to works being undertaken.
• Attend emergency situations outside normal working hours, if necessary.
• Deputise for Head of Property Services during absences.
• Support the Head of Property in the recruitment and training of the Property Services team.
• Update knowledge by participating in training opportunities to support staff.
• Undertake the investigation of and effective handling of complaints as required.
• Work to minimise any possible disrepair claims.

Skills / Experience: Maintenance & Repairs Manager

• Experience in repair and maintenance in residential properties and line management.
• Understanding of compliance responsibilities within the housing environment.
• Experience of inspecting defects in dwellings and specifying cost effective repairs
• Good working knowledge of building construction, building regulations, other statutory authority regulations. and health and safety legislation.
• Experience of managing Health and Safety concerns.
• Understanding of component replacements and programmes of work.
• Dealing with disrepair claims.
• Undertaking property inspections and preparing schedule of works.
• Experience of delivering high standards of customer service to all customers, internal and external.
• Experience in managing external contractors in addition to in-house team.
• Ability to deal with conflicting priorities and complex situations.
• Good verbal and written communication skills
• Problem solver and sound decision-maker.
• Highly developed communication and interpersonal skills, able to engage people at all levels.
• Excellent analytical and evaluation skills.
• Excellent influencing skills.
• Experience of managing and supervising staff and contractors.

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