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About the Job
My Housing Association client is looking for you to play an important operational management role and being responsible for delivering a high-quality, efficient customer service covering maintenance, repairs and voids.You will be the in-house specialist in component replacement activity, supporting theoperational Property Services team in providing quality data-led information on the age and condition of components and stock.
You will lead in the line management of the multi skilled in-house team, Scheduler andCustomer Service Assistant providing guidance, support and motivation; implementing positive and effective performance management. Being well versed in the management of subcontractors you will also ensure that the systems that underpin these services are regularly reviewed and up to date.
You will be carrying out, cyclical, and planned maintenance activities across a number of workstreams, providing support in analysing and improving the processes resulting in improved quality, productivity, and efficiency.
You will implement the asset management monitoring systems and will utilise these to inform the programmes required for the future management of homes across Squared. You will work closely with the Compliance and Health & Safety Partner, to ensure your team are performing their duties and responsibilities in accordance with the requirements of the company compliance and health & safety frameworks.
You’ll enjoy seeing the difference your work will make to customers in their homes
Essential/Desirable Qualifications and Experience
- HNC/HND Building or equivalent
- Professional qualification such as CIOB
- NIBOSH certificates or NEBOSH National Diploma
- 'RICS/CIOB accredited degree or equivalent
- Emergency First Aid at Work
- Qualification in H&S eg IOSH or NEBOSH
- Qualification in Asbestos, water, Electrical, Gas
- Experience in repair and maintenance in residential properties and line management
- Understanding of compliance responsibilities within the housing environment
- Experience of inspecting defects in dwellings and specifying cost effective repairs
- Good working knowledge of building construction, building regulations, other statutory authority regulations. and health and safety legislation
- Experience of managing Health and Safety concerns
- Understanding of component replacements and programmes of work
- Dealing with disrepair claims
- Undertaking property inspections and preparing schedule of works
- Experience of delivering high standards of customer service to all customers, internal and external
- Experience in managing external contractors in addition to in-house team
- The ability to deal with conflicting priorities and be complex situations.
Skills
- Good verbal and written communication skills
- Problem solver and sound decision-maker.
- Highly developed communication and
- interpersonal skills, able to engage people at all levels.
- Excellent analytical and evaluation skills.
- Excellent influencing skills.
- Experience of managing and supervising staff and contractors
- Good computer skills including proficiency in the use of word and excel windows-based applications
- Full driving licence valid for the UK and access to own vehicle
This job description is not an exhaustive list of duties, but a guideline to indicate the main areas of responsibility, and is subject to periodical review to meet operational needs, and following consultation with the job holder
On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.
