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Job Title: Internal Account Manager
Location: Luton, this is an office-based role
Working Hours: Monday - Friday 8.45am-5pm
Are you looking to join a leading global provider and expert in the industry, with a legacy spanning over 100,000 construction projects worldwide? This company are committed to being the most customer-focused, knowledgeable and innovative company in their field and they're seeking an Internal Account Manager to uphold these standards.
Role Overview: As an Internal Account Manager, you will cultivate strong relationships with customers, ensuring exceptional service delivery. Your responsibilities will include managing customer accounts, processing quotations and orders accurately and promptly resolving any customer issues or enquiries.
Main Responsibilities:
- Process customer orders and quotations with meticulous attention to detail and ensure CRM system accuracy
- Resolve customer complaints and identify opportunities for service improvement, fostering robust business relationships
- Analyse business information to prioritise opportunities crucial to customer accounts
- Coordinate cross-functional activities to maintain consistent service levels
- Maintain agreed systems and procedures in alignment with company strategies and objectives
- Collaborate closely with the sales team and other internal departments
Ideal Experience:
- Prior experience in supply chain customer service or internal account management preferred
- Ability to thrive in a fast-paced, global manufacturing or technology environment, balancing strategic and operational tasks
- Demonstrated success in sales and customer service roles
- Proficiency in account management and driving business growth
Qualifications:
- Passion for continuous learning and development
- Excellent interpersonal and influencing skills
- Ability to work well under pressure
- Strong business acumen and data interpretation skills
- Commitment to integrity and ethical conduct
If you're ready to join a dynamic team dedicated to customer satisfaction and innovation, please attach a copy of your CV.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
