Customer Sales Advisor

Think Specialist Recruitment are working with a valued client on an exclusive basis to recruit for a Customer Sales Advisor to join their orders team on a full-time, permanent basis.

Our client is an award-winning company who are leading specialists in their field. Based in Luton, their offices are the perfect place to work, they provide a modern and stylish space featuring breakout areas and are an Investors in People accredited business. The company offer a number of benefits including employee discount scheme, free on-site parking, opportunity for hybrid working and frequent company events.

The Sales and Orders Department is the beating heart of the business processing customer sales orders and ensuring that they deliver great service to their customers by phone and email. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. On offer for this position is a salary of £25k and a potential bonus.

Please note this role is only really of suit for those who are able to drive, as our clients' offices are difficult to commute to via public transport.

Duties:

• Processing sales and sample orders for customers and sales teams.
• Answering high volume of customer and account manager phone calls.
• Responding to customer and account manager emails.
• Providing information on changes to orders.
• Processing collections and credits while ensuring the correct reason code is investigated and applied.
• Setting up and supporting customers for online ordering.
• Dealing with order queries.
• Managing complaints and queries.
• Create ad-hoc reports for customer and sales teams.
• Following business processes to ensure that deliveries are made right the first time.
• Have a good understanding of the processes followed to ensure mistakes are minimised.
• Manning incoming email inbox and categorising each message for the team to action according to its daily deadline.
• Finalising or cutting off for each postcode deadline by checking all orders are accounted for and sent electronically for processing.
• Manage and input pre-invoiced orders when stock arrives for special promotions.
• Deal with and processing national orders which involve a third-party ordering system.
• Entering, uploading and managing customer special prices and discounts.
• Managing customer portal pricing for e-procurement systems.
• Holding stock on the system for approved customers by way of a paid or unpaid reserves.
• Issuing credits to customers for price and order discrepancies and resolving invoice queries.
• Be second line support for customer delivery problems and failures.

Candidate requirements:

• Confident speaking with customers, sales teams and logistics partners to resolve any issues in way of email or a phone call.
• Show good care about the customer and give them great customer service.
• Demonstrate high levels of both accuracy and attention to detail.
• Good communicator in both verbal and written format, excellent telephone manner.
• Works well under pressure.
• Team player who works well with others; both in their team and the wider company.
• Able to manage their own workload and prioritise appropriately.
• Strong problem solver.
• Customer centric and strives to do their best for customers.
• Self-starter, able to use own initiative.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.