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Customer Service Representative
Luton, Capability Green
£13.50 per hour
12 Month Temporary Position
Monday - Friday 37.5 hours, 8.00am - 5.00pm
Hybrid working
We have an opportunity to join one of our clients leading at the forefront of the manufacturing industry on a 12-month temporary basis as a customer service representative.
You will be part of a reputable company, working with in a fantastic and support team environment.
You will provide unbeatable customer service and internal sales support contributing to the achievement of business objectives.
As a key link between our client and their customers and distributors, you will proactively manage tasks with in your customer portfolio.
Responsibilities for the Customer Service Representative;
- To build & maintain strong relationships with Customers - Handling incoming & outgoing sales calls, emails from/to customers.
- Oversee and manage order process.
- Follow up on schedules, delivery pattern, supply and shipments.
- Follow up on deliveries in relation with factories and Logistic Services to ensure customer satisfaction.
- Support the account manager with contract preparations and sales history analysis.
- Update and keep informed of relevant customer and contact data in business CRM System.
- Support invoicing of customers in liaison with relevant internal contacts.
- Manage post sales activities (claims, returns etc.)
What we need from you as a Customer Service Representative;
- Energetic and motivated team player
- You have excellent attention to detail with a methodical and logical approach to your work.
- Customer service/ admin experience would be beneficial
