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Customer Sales Advisor Outbound (Remote)
Location: Remote working, equipment will be provided
Salary: £15,333 per year + Average OTE Bonus of £5,000 per annum
Contract Type: Permanent, Full Time Hours (please read below)
The role you’ll do:
This Role is for Term-Time only, you will only be expected to work for 38 weeks a year and will be granted all school holidays off and these will mimic your local council’s term dates.
We are recruiting for a leading insurance and warranty provider who take the worry of appliance breakdowns for almost 9 million customers in the UK. Right now, they are taking on Customer Sales Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.
The role you’ll do:
This Role is for Term-Time only, you will only be expected to work for 38 weeks a year and will be granted all school holidays off and these will mimic your local council’s term dates.
As a Customer Sales Advisor in a busy Outbound department, you’ll get in touch with customers to make sure their appliances are protected. Day-to-day, you’ll:
- Outbound call to a variety of people, existing, lapsed and new customers, you can be expected to do outbound of 70 calls a day
- Use your brilliant sales and communication skills to upsell products
- Provide peace of mind by finding the right solution for every customer.
- Build rapport with customers, get to know their individual needs and put their interests first.
What else to expect:
In a 6-week training and onboarding programme you’ll learn their systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
You’ll work on a shift pattern where you’ll enjoy weekends off (Monday - Friday: 09:30 - 14:30)
Working from home on a remote basis.
They will provide all the equipment you need, but you must have broadband access.
The experience and skills you need:
- A solid background in targeted sales or customer service
- A driven mindset with strong sales skills and a love for hitting targets
- Proven experience of working autonomously or in a home-based position
- Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks and bounce back quickly
Our Benefits:
- Comprehensive training with clearly defined career progression opportunities
- Regular incentives with amazing prizes to be won
- Annual leave - 5 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
- Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
- Pension scheme - matched employer contributions up to 5% of basic salary
- Life assurance - employer funded cover of 4x basic salary
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
- Salary Finance - access to savings and borrowing through payroll
- Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
- Travel Loans - interest free loans to help spread the cost of annual travel tickets
- Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
- Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
- OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
- Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
- Free insurance protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
- Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers
The Company
For over a hundred years, our client has been a trusted provider of aftercare for millions of domestic appliances. Today, they are the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.
They provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.
They look after 23.9 million products and, through their expert service network, repair or replace 2.9 million appliances every year*.
