Warranty and Service Administrator

Warrant and service administrator required for our client in the agricultural industry to join their busy service department based in Luton. The position is in a business that is a long-standing dealer for market leading brands of agricultural machinery including JCB, McHale, McConnel, CLAAS, Horsch and Spearhead to name a few. The ideal candidate will have experience in warranty administration but this is not essential and strong administrative skills.

• Reviewing completed warranty repair orders and preparing claim forms along with supporting documentation.
• Maximizing manufacturer reimbursements for all warranty work, including managing credit notes and associated paperwork.
• Processing manufacturer warranty payments, returning warranty parts, and reconciling the warranty schedule.
• Maintaining accurate records of warranty submissions, credits, rejections, and customer contributions for goodwill claims.
• Ensuring that frontline staff accurately complete records when diagnosing warranty issues on vehicles or machinery.
• Collaborating with team members, specialist repairers, and manufacturer representatives to maintain effective relationships.
• Staying up-to-date with all warranty procedures and documentation requirements.
• Following up on machinery and vehicle health checks.
• Handling general service-related administrative tasks, such as answering phones during peak periods, invoicing, and time tracking.

• Prior experience in warranty administration is beneficial but not mandatory.
• Strong administrative and IT skills are essential.
• Ability to perform effectively under pressure, manage conflicting demands, prioritize tasks, and organize work efficiently.
• A professional yet approachable demeanour, with the ability to demonstrate integrity, discretion, and impartiality.
• Capability to meet deadlines while maintaining high-quality standards.
• Technical knowledge is advantageous, as this role involves close collaboration with the Service Team and manufacturers.

• £26,000-£29,000 salary depending on experience
• Monday- Friday, 8am - 5.30pm with 1 hour unpaid for lunch (42.5-hour week)
• 24 days holiday plus bank holiday
• Pension - 3% employee contribution and 7% employer contribution
• Life Assurance including dependent's pension.
• Ongoing training as required.

Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.