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About the Client
Our client is a leading distributor with 25 years’ experience, and they are looking for an Order Processer to join the fun and supportive team on a 3-month contract.
The position is office based in state-of-the-art new offices in Stopsley, Luton, Beds
If you are a customer focused, committed advisor happy to do an Order Processer role with an enthusiastic, outgoing approach then this is the role for you
Duration: 3-month contract
Location: Office based, LU2 8DL
Salary: £24,000 annual salary (prorated for 3 months)
Hours: 8.30am -5.00pm
Parking: Free
Holiday: 22 days holiday + bank holiday (prorated for 3 months)
About the role
As an Order Processer you will processing customer orders onto the CRM system efficiently and accurately. The responsibilities include
- Processing customer orders onto the in-house CRM system
- Making outbound calls to customers to resolve any issues or for clarification of information relating to their account/order
- Organising and coordinating collections and deliveries
- Carrying out customer service follow up calls
- Handle customer queries and complaints either over the phone or via email
- Ensuring the customer information is kept up to date
- Handling returns for customers and estimating handing charges
- Coordinating with other departments
- Organising and coordinating collections
- Scanning and filing of orders and other documentation
- Provide general administration including handling general enquiries over the phone/email
- Assisting other team members with orders and helping other departments when the need arises
- Supporting the Sales Department with catalogue requests and follow up calls along with new customer follow up calls
About You
Are available immediately for a 3-month contract as an Order Processer.
- Previous administration and phone-based customer service experience
- Strong customer focus is essential
- Drive to always achieve the highest standards
- Great attention to detail both numerically and written
- Highly organised with the ability to prioritise tasks in order of importance
- Confident with clear written and verbal communication skills
- Committed to succeed and develop as part of a growing business
- Self-motivated and crucially a 'can-do 'attitude
- Proficient with MS Office (Excel, Word, and Outlook)
- Any experience working with CRM systems would be an advantage
If your available immediately and looking for a 3-month contract as an enthusiastic Order Processer, this could be the ideal opportunity for you. Don’t miss out on this exciting opportunity
