Sales Administrator

Salary £24,500

Hours: Monday - Friday: 08.00 - 17.00 (1 hour break)

Full time on site in Luton

Our client has been designing and manufacturing high-quality products for more than 38 years. We are looking for a Sales Administrator to work within the sales team with responsibility to receive and accurately process incoming sales orders through Demand/IFS and internal systems. In addition, you will be involved with Production Planning and Logistics administration.

Responsibilities: Sales Administrator

Processing all incoming UK and export orders.
Process Order confirmations via emails.
Customer Liaison in relation to product availability and delivery dates via phone or email.
Raising internal paperwork to create works orders for both stock and manufactured orders and raise delivery notes and delivery instructions as required.
Account Liaison, working closely with the Accounts Department regarding customer account status.
Communication: effective and efficient communication and liaison between the customer, the office and the sales team.
Raising customer quotations & sample requests.
Outgoing calls to customers regarding their orders to uplift their MOV/add extra accessories relevant to the order.
Determining best transport route for customer orders (DX, Company van or Davies Turner etc)
Answer incoming calls and expediting with internal contacts or external service providers in relation to customer orders/quotations.
Resolving Customer complaints and liaising with Sales Office Supervisor to ensure best practise is followed.
To carry out any other duty that is reasonably requested by a Supervisor/Manager/Director
Covering effectively and efficiently for absent colleagues, where necessary.

Skills / Experience: Sales Administrator

Experience in a Customer Service environment
Minimum of 5 GCSEs at Grade C or above, including Maths and English (or equivalent qualifications or experience)
Experience using Microsoft packages e.g. Word and Excel at an Intermediate level or above
Excellent interpersonal / communication skills
High level of attention to detail

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.