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Our client based in Luton is currently looking for a skilled Field Service Engineer. You will play a vital role in delivering exceptional service to a broad client base in the vehicle industry, primarily working with bus, coach, and rail customers. As a Field Service Engineer, you will be involved in daily fault requests, PPM duties, and installation activities for various systems, including vehicle CCTV systems and driver aid systems. This is a fantastic opportunity for someone with a technical background, a 'can-do' attitude, and a passion for customer service.
Key Responsibilities:- Installation and fault rectification of systems, ensuring services are delivered to meet customer expectations within agreed timelines.
- Assist in training new Field Service Engineers.
- Promote the companies reputation by providing excellent customer service and building strong relationships with clients, suppliers, and internal teams.
- Maintain clear communication with regional management and internal teams.
- Ensure adherence to company and customer Health & Safety policies.
- Responsible for stock control and care of customer/company equipment.
- Complete reports and documentation before leaving customer premises.
- Previous experience in CCTV, Auto Electricals, or Electronics is essential.
- Desirable: Strong knowledge of DVRs and components.
- Excellent communication skills to interpret and meet customer requirements.
- Basic IT competency.
- Desirable: Electrical qualifications such as NVQ, BTEC, or apprenticeship-trained (but not essential).
- Desirable: 5 GCSEs (or equivalent) in subjects such as English, Maths, or Science.
- A full UK driving license is required.
- Desirable: Knowledge of the bus industry, CCTV, or electrical systems.
- Monday to Friday, 40 hours per week, with flexible hours to accommodate the nature of the role.
- Night shifts and overnight stays may be required, particularly for travel outside the region. Shift patterns will be discussed at the interview stage.
Location & Travel:
- Regular travel to customer sites, with occasional visits to our Head Office in the UK.
- Overnight stays may be required when travelling outside the region.
