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Are you passionate about telecoms and broadband? Do you have experience in customer service or call handling? Are you a student with university experience in this sector looking for flexible work? If so, we want to hear from you!
Position: Telecoms Broadband Support
Location: Luton, UK
Working Hours: Monday to Thursday
- Option 1: 09:00 AM - 01:00 PM
- Option 2: 01:00 PM - 05:00 PM
Role Overview:
We are looking for enthusiastic individuals with experience in telecoms and call handling to join our clients team. Whether you're a student with university experience in this sector or someone with prior telecoms experience, we welcome your application! In this role, you will be assisting customers with broadband services, troubleshooting technical issues, and providing excellent support in a fast-paced environment.
The main division is based in India, so you will work alongside a global team, communicating with customers and colleagues in a friendly and professional manner.
Key Responsibilities:
- Provide high-quality customer service over the phone in clear, professional English
- Assist with broadband installation, setup, and troubleshooting
- Resolve customer queries and issues effectively and efficiently
- Maintain accurate customer records and service logs
- Work closely with other departments, including our India-based team, to ensure customer satisfaction
Essential Requirements:
- Previous experience in telecoms or broadband support, or university experience in a related field
- Strong call handling experience
- Excellent spoken and written English communication skills
- Ability to work independently and as part of a team
- A positive attitude and eagerness to learn
What We Offer:
- Competitive hourly rate
- Flexible working hours (choose the shift that suits you!)
- A supportive and collaborative work environment
- Opportunities for career growth and development
- Exposure to working with a global team
If you're a student with experience in telecoms, broadband, or customer service, or if you're simply looking to gain experience in this dynamic sector, we encourage you to apply!
To apply, please send your CV or apply through this add
