Back to search
Our client is a strong supplier in the UK electrical wholesale sector, known for its high-quality wiring, lighting, and electrical accessories. They have grown to become a leading influence in the electrical market.
- This role is for a 1st/2nd Line Applications Support who will be the first point of contact within the Applications Support team, providing expert technical support for business system applications used across the business system's infrastructure.
- The position involves handling technical and sometimes complex requests from the helpdesk, resolving incidents and service requests, and offering technical advice to users and colleagues.
- The role also includes completing daily, weekly, and monthly routine tasks and reports, maintaining technical manuals and support documents, and contributing to business project teams.
Key Responsibilities:
- Technical Support: Provide expert technical support for business system applications, including the ERP system and handling technical and complex tickets escalated from the helpdesk.
- Incident and Service Request Management: Manage support call queues, resolving incidents and service requests while offering technical advice to users and colleagues.
- Documentation: Maintain technical manuals and support documents to ensure smooth operation of applications.
- Project Involvement: Provide system advice and support to project teams, helping gather information and engage with system suppliers on technical elements of business system projects.
- Routine Tasks: Update and issue, daily, weekly, and monthly tasks in-line with business requirements. Maintain a schedule to ensure completion. Collaborate with stakeholders to develop as required.
- Routine Reports: Update and issue, daily, weekly, and monthly reports in-line with business requirements. Maintain a schedule to ensure completion. Collaborate with stakeholders to develop as required.
System / Software Experience Required:
- Experience with ERP Application Administration: Having firsthand experience with ERP systems.
- Familiarity with Technology Incident and Request Management: Understanding the importance of and delivering great customer service through a Service desk.
- Experience working with Microsoft applications, including Microsoft Office, Sharepoint, Excel and Teams. Must be highly proficient with Excel to an Advanced level.
THIS IS NOT A 1ST/2ND LINE CUSTOMER SERVICE/HELPDESK ROLE - PLEASE ONLY APPLY IF YOU HAVE HANDS-ON TECHNICAL EXPERIENCE AS STATED ABOVE.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
