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MAK Jobs is recruiting on behalf of our client for a Customer Account Administrator to join their Customer Administration team.
Salary: £12.12 - £13.58 per hour
Shift: Monday to Friday 8:30 AM - 5:00 PM
This is an exciting opportunity to provide essential day-to-day administrative support to customers and colleagues, ensuring that products are distributed accurately and on time according to customer requirements.
Key Responsibilities:
- Serve as the primary point of contact for customers.
- Generate daily reports for internal and external stakeholders
- Coordinate product shipping, including booking slots, establishing couriers, providing driver details, and tracking parcels in line with customer specifications.
- Manage stock movements and transfers using the WMS system.
- Collaborate with departments to plan and cost pre-retail requirements.
- Collect data to produce invoices and resolve any Purchase Order issues as needed.
- Complete tasks in accordance with customer requirements and agreed timelines.
- Offer guidance, support to your team members.
- Ensure timely completion of tasks.
- Attention to detail.
- Perform additional responsibilities as directed by your Line Manager to meet business needs.
Essential Skills and Experience:
- Excellent command of the English language, both written and verbal, with strong communication skills.
- Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
- Ability to prioritize tasks effectively within a daily work allocation and defined timelines.
- Accuracy and reliability in all tasks.
- Strong administration and organizational skills.
- Ability to work independently as well as within a team.
Additional Key Skills:
- At least one year of experience in a similar role and environment.
- Familiarity with industry practices.
- Understanding of organisation, planning, records management, and general administration principles.
