Head of E-Commerce Operations

Are you looking for a challenge and enjoying working in a fast-paced environment? Do you thrive on driving continuous improvement? We have the perfect opportunity for you!

Here at GXO, we are seeking a Head of E-Commerce Operations to join our team at our Lutterworth site.You'll oversee operational performance, ensuring all aspects of the operation at Magna Park meet and exceed GXO's expectations. You'll be responsible for delivering this safely, with a strong focus on people, fostering an operational culture aligned with GXO's values, and emphasizing positive behaviours and effective coaching. 

The site is currently embarking on an exciting journey as it supports Primark with the roll out to all UK stores for the Click & Collect offering alongside the implementation of a large scale Autonomous Mobile Robotic (AMR) operation, which would suit an individual with energy and passion to support this growth and their own development.

This is a full-time, permanent position, working Monday to Friday during office hours. However, as this is a site-based role, flexibility is essential—this is logistics, after all!

Pay, benefits and more:

We are offering a competitive salary aligned with qualifications and experience, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• Provide guidance to the Operations team on the targets and plans for the operation

• Develop and maintain plans and reports forecasting the storage capacity available across the site to support the profit and efficiency of the operation

• Work directly with the customer to improve the overall service provided by the operation

• Ensure that all H&S, Legal and/or Statutory requirements are adhered to at all times, including basic housekeeping and hygiene

What you need to succeed at GXO:

• Have demonstrable experience in a fast-moving retail logistics operation

• Be customer focused, operationally astute and experienced in achieving stretching objectives and operating to high standards

• Practiced in dealing with trade unions and associated collective agreements

• Be a self- starter with a high level of enthusiasm and ability to lead fast paced change

• Strong interpersonal, leadership, coaching and motivational skills

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.