Customer Service Coordinator

Customer Service Coordinator - Monday to Friday role - comprehensive training and development

Client Details

Our client is a prominent player in the retail construction industry, boasting over 5000 employees across the UK. With a Depot in Lymington, they are committed to their customers and employees alike, working to provide quality products and support at every level.

The Customer Service Coordinator is required to manage and coordinate the logistical operations within the retail industry. The role involves optimising efficiency, promoting client satisfaction, and supporting the broader logistical team.

Description

The Customer Service Coordinator duties and responsibilities are

• Manage and coordinate logistical operations within the retail sector.
• Ensure optimal efficiency and customer satisfaction at all times.
• Work closely with the broader logistics team to meet company objectives.
• Handle customer inquiries and resolve any issues promptly and professionally.
• Monitor and maintain stock control, ensuring inventory accuracy.
• Comply with all health and safety regulations within the workplace.
• Process orders, forms, applications, and requests efficiently.
• Organise transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay.

Profile

A successful Customer Service Coordinator should have:

• A strong understanding of the retail industry and its logistical demands.
• Excellent communication skills for liaising with customers and staff.
• Strong problem-solving skills to resolve any issues that arise.
• Experience in inventory management and stock control.
• Knowledge of health and safety regulations within the workplace.
• Ability to work well within a team and promote a positive working environment.

Job Offer

The Customer Service Coordinator will receive the following benefits

• An estimated salary range of 25,000 to 27,000 per annum (depends on experience)
• A generous holiday package to enjoy some well-deserved rest.
• Enrolment in a company-sponsored pension scheme to secure your future.
• A positive, supportive company culture that values its employees.
• Opportunities for growth and development within the retail industry.