Customer Service Representative

Davies Talent Solutions

Posted 3 days ago, valid for a month

Lytham St. Annes, Lancashire FY8 3RG, England

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

As a Senior Customer Service Advisor, you will manage customer inquiries, claims, and policy-related matters while ensuring compliance with regulatory standards.
The role offers a competitive salary and seeks candidates with a proven ability to work in team environments, though experience in the insurance industry is preferred but not required.
Key responsibilities include resolving customer complaints, participating in audits, and identifying opportunities for process enhancements.
Candidates should possess strong communication skills, proficiency in MS Office, and be educated to degree level in a relevant field.
This position provides excellent growth opportunities in the Insurance and Financial Services sector, along with a supportive work environment.

Role Summary:As a Senior Customer Service Advisor, you'll be responsible for handling customer inquiries, claims, and policy-related matters. You'll ensure exceptional customer service and strict adherence to regulatory standards. We're seeking motivated individuals to join our growing team. This is an excellent opportunity to get into the world of Insurance and Financial Services with fantastic growth and development opportunities down the line. Key Responsibilities:

Efficiently manage customer and Independent Financial Advisor queries and claims.
Prioritize tasks to meet deadlines and maintain high-quality service.
Resolve customer complaints and contribute to process improvements.
Stay up-to-date on regulatory requirements and industry trends.
Mitigate financial and regulatory risks.
Participate in audits and implement recommendations.
Identify opportunities for process enhancements and business growth.
Engage in ongoing learning and development.
Foster strong relationships with internal and external stakeholders.
Provide support to other teams within Lytham Customer Services.
Mentor and guide team members.
Achieve and review personal and team goals

Requirements:

Experience within the insurance industry would be a plus but is definitely not essential.
Educated up to degree level in a relevant field
Proven ability working in a team within a retail/ hospitality/ corporate environment.
Strong time management and organizational skills.
Analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Proficiency in MS Office Suite.

Rewards and Benefits:

Competitive salary and benefits package
Opportunities for professional growth and development
Supportive work environment and team culture
Flexible work arrangements
Comprehensive wellbeing programs
Recognition and rewards for outstanding performance

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