IT Support Analyst

IT Support Analyst - Lytham St Annes -26,000 + Benefits

Applause IT are hiring for an IT Support Analyst for a well-established energy company based in Lytham St Annes. This role offers hybrid working and requires occasional travel to other locations.

The IT Support Analyst will provide technical support to end users across the business, working on support tickets, troubleshooting hardware and software issues, and maintaining IT assets. The role includes Office 365 administration, Active Directory user management, and support for Intune and mobile device management. This is a rota-based role covering Monday to Friday, 8 AM - 6 PM.

Key Responsibilities

• Resolve support tickets efficiently (remote and in-person).
• Troubleshoot and support laptops, desktops, mobile devices, and printers.
• Manage Office 365 (email, OneDrive, SharePoint) and assist users.
• Administer Active Directory (user accounts, permissions, group policy).
• Support networking (basic LAN/WAN, VPN troubleshooting).
• Assist with IT security protocols (MFA, software updates, data protection).
• IT asset management (tracking, deployment, decommissioning).
• Onboarding & offboarding of employees (hardware, software setup).
• Occasional travel to provide IT support at alternate sites.

What You'll Need

• 2-3 years' experience in 2nd Line IT Support.
• Proficiency in Office 365 administration (email, SharePoint, OneDrive).
• Windows OS expertise, troubleshooting hardware/software issues.
• Experience with Active Directory (user management, password resets).
• Familiarity with Intune (mobile device management & application deployment).
• Basic networking knowledge (VPN, LAN/WAN).
• Experience using a ticketing system and working within SLAs.
• Good problem-solving skills, communication, and ability to work independently.
• Microsoft certifications (desirable).

What's in It for You?

• Hybrid working & flexible hours.
• Private healthcare & fitness membership contribution.
• Cycle to work & EV scheme.
• Enhanced annual leave.
• Regular rewards & recognition.
• Company pension & sick pay scheme.
• Social events & volunteering days.

This is a great opportunity to join a leading energy company at the forefront of sustainability and innovation. Click Apply Now if you're interested!