Complaints Handler

COMPLAINTS HANDLER
MACCLESFIELD
27, 000PA

Our client a market leader in their field are seeking a Complaints Handler to join their team.

- Providing high levels of service to customers
- Enhance customer experience and satisfaction
- Work with a customer through the entirety of their issue to ensure a smooth resolution
- UnderstandingGDPR and other policies and the impact it has on customers
- Resolving customer questions and queries via phone and email
- Problem solving and providing advice
- keeping an up to date knowledge of the consumer rights act

Required
- A customer service background with provencomplaint handlingexperience
- Strong communication skills
- Ability to build relationships with customers
- Not to be afraid of saying no when required