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Cleaning Manager - North/Midlands - £35k + car
Opportunity a Cleaning Account Manager to join the passionate and driven Management team of a cleaning services provider, to cover clients in an area covering just south of Manchester down to Birmingham. You would be required to support and manage both clients and staff to ensure the highest level of service delivery, through developing client relationships, innovation, and excellent communication skills.
The successful candidate would be an experienced Cleaning Manager with a proven track record in a 5-star customer service delivery environment, a great ability to multi -task with proven people management skills. Clients can operate 365 days a year so flexibility to work out of hours or weekends (minimal) will be required. Your clients will be in the commercial office and healthcare sectors.
Main elements of this role:
To take direct responsibility for key client relationships
Responsible for all budgets, promoting new initiatives that the company introduces, problem solving, training and development of all staff.
To work with the Operations Director to continuously improve service offering to best in class through the use of software, systems, processes and collaborative meetings to provide the best tools and skillsets for the team to excel.
To help the team continue the drive towards sustainability, in all aspects of the business, recycling, replacement of chemicals with bio-remedial products, sustainable suppliers.
Key areas of responsibility:
People Management
Health & Safety Management
Budget Management
Contract Management
Customer Relationship Management
What we are looking for:
**Experience in a similar cleaning management role
**Background in soft services provision, hospitality or recruitment could also be considered
**Experience of recruiting and managing local staff
**Knowledge of MS Office products and be fully computer literate
**Excellent client relationship skills
**People orientated approach and the highest standards of customer care
