Job Title: Operations ManagerLocation: MacclesfieldSalary: Up to £45,000k + BonusRole: Permanent, Full Time Are you a dynamic leader with a passion for operational excellence? Are you ready to thrive in a fast-paced environment where no two days are the same? Step into a pivotal role within a growing, owner-led business at the forefront of the Mechanical & Electrical, fand building services industry.About the company:

The Operations Manager will be joining a company with diverse expertise: With 55+ years of experience, we excel in mechanical and electrical engineering and sustainability
People-Centric Culture: People are placed at the forefront of the business’ success
Entrepreneurial Spirit: Be part of a business that values innovation, agility, and customer satisfaction above all

What We Offer:

Competitive Salary: Up to £45k + bonus, dependent upon experience and qualifications
Bonuses: Profit and performance-based, to reward your contributions
Continued investment in your training and development to keep you at the forefront of the industry

Your Role:As Operations Manager, you’ll be the backbone of the service delivery team, ensuring operations run smoothly while delivering exceptional client satisfaction. Reporting to the Operations Director, you’ll lead by example, inspiring your team and driving results.Key Responsibilities:

Leadership: Motivate and mentor a team of service coordinators, fostering excellence and professional standards
Operational Oversight: Ensure seamless day-to-day operations, from scheduling to service delivery, focusing on quality and safety.
Client Relations: Build and maintain strong client relationships, ensuring high levels of satisfaction and addressing concerns promptly.
Resource Management: Optimise team productivity by allocating resources effectively, including personnel, equipment, and materials.
Continuous Improvement: Drive process enhancements to improve efficiency, reduce costs, and elevate service standards.
Reporting: Track and report team performance and operational metrics to senior management.
Business Development: Collaborate with contracts managers to identify opportunities and support business growth.

What you bring:Essential Skills for the Operations Manager

Proven leadership and team management experience in a fast-paced environment
Strong written and verbal communication skills, emotional intelligence and decision-making abilities
Experience: A minimum of 3 years experience in a similar role
Proficiency in IT systems, including CRM platforms
Solid understanding of financial and commercial operations

Desirable Experience:

Knowledge of scheduling and resource-allocation in engineering or facilities management
Full UK driving license

What we’re looking for:You’re a decisive Operations Manager who thrives under pressure. You bring adaptability, and a customer-first mindset to everything you do. If you’re passionate about leading teams, building relationships, and driving operational success, we want to hear from you.Job Type: Full TimePay: Up to £45k + bonusThis role is handled by McCarthy Recruitment, an award-winning multi-sector recruiter. We are committed to unlocking your full potential and finding your perfect role.Start your journey today. Apply now or find us online:

Web: McCarthy Recruitment
LinkedIn: McCarthy Recruitment
Facebook: McCarthyRecruitment
Instagram: McCarthyrecruitment

The Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query.

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