Back to search
Job Purpose
To be publicly acknowledged as a market leading medical agency. Offering unrivalled standards to client service through highly trained and motivated workforce to which people in the industry aspire to belong.
Core Activities
- To be fully aware of the Service Level of Agreements with all panel solicitors and experts
- Participate as required in own development to ensure implementations of any changes and developments are enhanced
- Liaise with Experts, Solicitors and Patients on a regular basis ensuring communication is maintained throughout the claim to bring it to a conclusion.
- Ad-hoc requests from Line Manager and Solicitors.
- To ensure instructions and medical reports are chased daily and that responses are received from all panel solicitors and medical experts within the agreed periods.
- To ensure the Proclaim system is updated at every stage and that urgent instructions are given priority.
- To work with targets set, noting these will be changed in accordance with the business plan.
Skills
- Excellent verbal and written communication skills
- Excellent Customer Service Skills
- Problem solving
- Organisation skills
- Ability to work individually or part as a team
Knowledge
- Principles of compensation claims system
- Internal and external documentation
- Software: Word, Outlook, Sage, Excel, Proclaim
Experience
- Senior administration and customer services
- PC and telephone use
