Back to searchOffice Based Support Technician Print Equipment
Taylor Higson
Posted a day ago, valid for a month
Macclesfield, Cheshire SK10 1JG
£40,000 per annum
Full Time
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Sonic Summary
- The Office Based Support Technician position is located in Macclesfield and offers a salary range of £37,000 to £41,000 based on experience.
- The role involves providing technical troubleshooting assistance to clients via telephone and online, primarily focusing on print and finishing equipment.
- Candidates should possess technical competency in troubleshooting mechanical and electrical issues, and ideally have experience as a field service engineer or demonstrator.
- A full UK driving license is required, along with the willingness to occasionally travel to client sites for troubleshooting assistance.
- This full-time position includes benefits such as pension, holiday allowance, and opportunities for career progression within a global business.
Macclesfield
£37,000-£41,000
Were working with a leading solutions provider of print and finishing equipment as they search to expand their technical support team.
Within the role youll be responsible as a first point of contact providing technical troubleshooting assistance to clients via telephone and online. Youll work with end users to solve electrical, mechanical, and print related issues as well as scheduling field service engineers to attend for site visits where required, providing an excellent service every step of the way.
This role would suit someone who is technically minded, competent at understanding machinery diagrams/schematics with an understanding of troubleshooting common issues related to production print equipment - perhaps an ex-field service engineer or demonstrator who no longer wants the associated role related travel. The role is full time based on site at the companys Macclesfield offices.
The Role
- Providing remote based technical assistance to end users of a variety of machinery including printing presses and finishing equipment, including warranty claims
- Working with the service team to plan and schedule machinery installs, commissioning of new machinery or organising on site equipment repairs
- Ordering parts and organising delivery of these
- Documenting all aspects of every process using the companys client management systems
- Occasional travel to site to assist in technical troubleshooting
The Person
- Technically competent with troubleshooting skills for both mechanical and electrical issues
- Can read and understand electrical schematics, pneumatic diagrams and mechanical drawings
- Computer literate (confident user of Office, Outlook, Excel and CRM systems)
- Excellent client management / customer service skills
- Great attention to detail
- Electrically or mechanically qualified, OR, has hands on experience equivalent within a similar role
- Full UK driving licence with willingness to travel on occasion to client sites to assist with troubleshooting
Salary & Benefits
Based on experience youll receive a competitive salary of up to £41,000 based on experience, plus pension, holiday allowance, on site parking, and much more.
The company are a global business and often promote from within, so if youre looking to join a business where hard work and eagerness for growth and progression is recognised, this could be a great opportunity please forward your details for immediate consideration.
