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- Allocation of 100% of the daily plan against all drivers and loads
- Following and updating the execution of the daily plan including systems updates
- Maximising drivers workers hours within the Tachograph and WTD framework
- Making decisions on how many vehicles are required to deliver shipments
- Communication of any issues or failures that are unavoidable to the relevant customer/representative including out of hours communication
- Proactive management of the fleet – including making changes and replanning any issues with loads or drivers
- Communication of the plan to all drivers to ensure the drivers are all in place at the correct times to collect loads and deliver them
- Briefing and debriefing of drivers on the current day/night plans
- Working in tandem with the driver debrief administrators
- Ensuring completion of a thorough handover to the next transport operators on the following shift
- Attending daily operational meetings on a rota basis with timely information about the previous and current days plan
- Working together with the planners to achieve the customer requirements
- Working out costs of delivery and monitoring revenue on a day to day basis
- Reviewing load plans and looking at contingency strategies where necessary
- Entry of all movements of jobs onto the relevant PC and web based systems
- Reporting any concerns to the Head of Transport
- Working in tandem with the other transport operators within the team on the same shift and on other shifts
- Raising any concerns over delivery with other teams and providing solutions for resolution
- Entering driver and vehicle information of the daily plan into Road Runner for the following 24 hours
- Updating Road Runner with live load information when debriefing drivers in person or over the phone
- Understanding and checking the warehouse management system to foresee any issues with loads
- Minimise overtime, nights out and demurrage. Reduce agency labour through effective planning of driver and vehicle usage
- Answering telephone in a professional manner and dealing with field and customer enquiries.
- Speaking to drivers to understand their issues and offer resolutions in planning the management of their loads.
- Portraying a professional appearance and manner at all times as a representative of Knowles Logistics
- Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles logistics Ltd teams
- Maintaining standards of health and safety, hygiene and security in the work environment.
- Confident to have open discussions with colleagues enabling decisions to be made about any changes necessary
- Open to changes within the workplace
- Flexibility over shift patterns to support the team
- Professional at all times working with colleagues within your own and other departments
