Back to search
We are currently looking to recruit a Customer Care Technician to join a well-established housebuilder based in Cheshire.
You will be responsible for carrying out the remedial work on recently purchased properties. Patch Plastering, Paining, Hanging Doors etc.
Ideally the Customer Service Director would like someone from a joinery background, although others trades backgrounds will be considered but you must be fully qualified
The developments are spread across South Manchester, Merseyside, Cheshire and Staffordshire
Responsibilities
- To carry out remedial works as deployed by the customers service team in occupied and unoccupied properties complete repairs on time/first visit
- To complete works to a high standard of quality in line with NHBC/LABC
- To review defects lists and procure any materials required prior to customer appointments
- To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
- To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
- Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
- Maintain accurate records on the Defects Management System
- To organize and prioritize workload
Skills Required
- IT Literate
- Excellent written and verbal communication skills engaging with customers, suppliers, partners
- Pro-active approach with the ability to work independently and as part of a team
- Good practical experience within all aspects of the building industry
- Basic knowledge of carpentry/bricklaying and plastering / drylining and all finishing trades
- Resilient personality and able to maintain a professions image
- Ability to organize and prioritize effectively
- Current driving license
Please contact HBF Recruitment Ltd or apply direct to this advert for further information
